Refund Policy

1. Introduction

This Refund Policy explains how refunds and cancellations are handled for products and services purchased through RestrozHQ (“Company”, “we”, “us”, or “our”). By using our Services, you agree to the terms of this policy. If you have any questions, please contact us at hello@restrozhq.com.

2. Marketplace Orders

RestrozHQ Marketplace connects restaurant owners with third-party suppliers. Refunds for Marketplace orders are available only under the following conditions:

• The product is damaged, defective, or incorrect upon delivery.
• The refund or replacement claim is submitted within 48 hours of delivery.
• Photographic evidence of the damaged, defective, or incorrect product is provided when requested.
• The product has not been used, altered, or damaged after delivery (except for the reported issue).

Once a claim is reviewed and approved, refunds will be processed to the original payment method used for the order. Shipping and handling charges are non-refundable unless the return is due to a supplier error.

3. Consultancy Services

Consultancy fees are non-refundable once the consultation has been delivered or the service has been rendered. If RestrozHQ cancels a scheduled consultation due to internal reasons or inability to deliver the agreed service, a full refund will be issued to the original payment method.

No refunds will be issued for missed appointments, late cancellations by the customer, or dissatisfaction with general advice that was provided in good faith.

4. Subscription Plans

RestrozHQ subscription fees are non-refundable once the billing cycle begins. This applies to all subscription plans, including Cloud Kitchen, Restaurant, and Brands plans.

• Users may cancel future renewals at any time through their account settings.
• Cancellation stops future billing but does not refund previous payments.
• Access to paid features continues until the end of the current billing period.
• Prorated refunds are not provided for partial use within a billing cycle.

5. Order Cancellation

Marketplace orders may be cancelled before the supplier has confirmed or dispatched the order. Once an order has been shipped or delivered, cancellation is treated as a return or refund request under the Marketplace Orders section above.

For consultancy bookings, cancellations made by the customer less than 24 hours before the scheduled session are non-refundable. RestrozHQ-initiated cancellations are fully refundable.

6. Refund Processing Time

Approved refunds are typically processed within 7–10 business days. The time it takes for the refunded amount to appear in your account may vary depending on your bank or payment provider. We will notify you by email once a refund has been initiated.

7. Contact

If you have any questions about this Refund Policy or need help with a refund request, please contact us:

Email: hello@restrozhq.com

Company: RestrozHQ