Privacy Policy

We collect the following categories of information:

• Account information: name, email address, phone number, and an encrypted password or authentication identifier.
• Business information: restaurant name, outlet or branch details, addresses, GST or tax identification numbers, and subscription details.
• Uploaded documents: payout reports, invoices, order summaries, and artwork files you upload for procurement or analysis.
• Transaction information: marketplace orders, quotation requests, subscription purchases, and payment confirmations (payments are processed by our payment partner; we do not store full card details).
• Device and usage information: device model, operating system version, app version, IP address, language, crash logs, and in-app activity.
• Support communications: messages you send to us and their attachments.

• To create and maintain your account and authenticate you.
• To provide procurement, marketplace, quotation, payout analysis, and consultancy features.
• To process orders, subscriptions, invoices, and refunds.
• To generate reports, metrics, and AI-assisted insights from documents you upload.
• To send service, transactional, and (where permitted) product notifications.
• To monitor stability, prevent fraud and abuse, and improve the Services.
• To comply with legal, tax, and regulatory obligations.

AI-generated insights are provided for decision support only and do not constitute legal, tax, or financial advice. Please review them before acting on them.

Accounts are secured through our authentication provider. Passwords are stored only in hashed form and are never visible to us. We store authentication session tokens on your device so you stay signed in; signing out removes them. If you sign in with a third-party provider, we receive only your basic profile identifiers such as name and email address, and never your third-party password.

Our mobile applications may collect device model, manufacturer, operating system version, app version, unique installation identifiers, network state, and crash diagnostics. Where the app requests permissions — such as access to files for uploading documents or artwork, notifications for order and report updates, or the camera for capturing documents — those permissions are used only for the stated feature, are requested at the time of use, and can be revoked at any time in your device settings.

We use analytics to understand how features are used and to improve reliability. Analytics collection is disabled by default in our mobile applications and is enabled only after you consent. Analytics parameters are sanitised to exclude personal identifiers such as email addresses, phone numbers, names, addresses, tax identifiers, and payment details. You can change your analytics preference at any time from Profile → Settings.

Our website and app use cookies, local storage, and similar technologies to keep you signed in, remember your preferences, secure sessions, and measure performance. Strictly necessary storage cannot be disabled without breaking core functionality. You may clear cookies and local storage through your browser or device settings, which will sign you out.

We do not sell or rent your personal or business data. We share data only with:

• Service providers: hosting, database, authentication, analytics, crash reporting, email delivery, and customer support vendors acting on our instructions.
• Payment processors: to complete subscription and order payments securely.
• Suppliers and logistics partners: order, quotation, and delivery details needed to fulfil your marketplace requests.
• AI processing providers: document content you submit for analysis, processed solely to return results to you.
• Legal and safety: where required by law, regulation, or valid legal process, or to protect our rights and users.
• Business transfers: in connection with a merger, acquisition, or sale of assets, subject to confidentiality.

We use industry-standard safeguards including encryption in transit (HTTPS/TLS), encryption at rest, row-level access controls, least-privilege access for staff, and continuous monitoring. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Keep your account credentials confidential and notify us immediately at support@restrozhq.com if you suspect unauthorised access.

We retain your information while your account is active and for as long as needed to provide the Services. Uploaded documents and generated reports are retained for the duration of your subscription and for a reasonable period afterwards so historical analytics remain available. Transaction, invoice, and tax records are retained for the periods required by applicable law. When retention is no longer required, data is deleted or anonymised.

Subject to applicable law, you may:

• Access the personal and business data we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your account and associated data.
• Object to or restrict certain processing.
• Withdraw consent, including consent to analytics.
• Request a copy of your data in a portable format.

To exercise any of these rights, email support@restrozhq.com. You can also request account deletion from within the app or from our account deletion page. We respond to verified requests within the timeframes required by applicable law.

The Services are intended for business users aged 18 and over. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact support@restrozhq.com and we will delete it promptly.

We rely on third-party providers for cloud hosting and databases, authentication, payment processing, analytics and crash reporting, push notifications, AI document analysis, and app distribution through the Google Play Store and Apple App Store. These providers process data under their own privacy policies and our contractual terms. Our Services may also link to third-party websites, which we do not control and are not responsible for.

If you have questions, concerns, or requests about this Privacy Policy or your data, contact us:

Company: RestrozHQ

Website: https://restrozhq.com

Email: support@restrozhq.com

We may update this Privacy Policy from time to time. When we make material changes we will revise the “Last Updated” date above and, where required, notify you in the app or by email. Continued use of the Services after an update means you accept the revised policy.